FAMILY SUPPORT
Need a clear next step?
For account access, scheduling, a private invitation, a coaching question, or a concern about your player's experience, contact Coach Keith.
Email keith@stormbasketballtraining.com. Coach Keith responds within two business days (Monday–Friday, Central Time) for routine support and coaching questions.
Include these details
- Your name and the player's name
- The page or feature where you got stuck
- A screenshot, if it helps explain the issue
- Whether you need account access, scheduling, billing, or coaching help
Account and privacy concerns
Do not send passwords, private invitation links, or sensitive player details in a public message. Use the support email and identify the family so we can help securely. For a lost invitation, use the Family access recovery link.
Urgent health or safety concern
Baller Path is not an emergency service. Call 911 or your local emergency number for an urgent medical or safety situation.
Billing or cancellation
After Coach Keith confirms the fit, we email an invoice; no payment is collected when you submit an introduction. To cancel before your next renewal, email Coach Keith before that date. Access remains available through the current paid period and then pauses.